Privacy Policy

Last Updated: March 2026

Aerolib Healthcare Solutions LLC ("Aerolib," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and organization.
• Account Credentials: Username and password for platform access.
• Health Information (PHI): Clinical documentation, medical records, and appeal-related data uploaded by authorized healthcare professionals.
• Usage Data: Log files, IP addresses, browser type, pages visited, and feature interactions.
• Payment Information: Billing details processed through secure third-party payment processors.

2. How We Use Your Information

• Providing and maintaining our platform and services
• Processing appeals, managing denials, and generating clinical documentation
• Communicating with you regarding account updates, support, and product improvements
• Ensuring compliance with HIPAA, TX-RAMP, and other applicable regulations
• Analyzing usage patterns to improve our AI models and user experience
• Processing payments and managing subscriptions

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, analytics), as required by law or regulatory obligations, or with your explicit consent. All third-party partners are required to maintain confidentiality and comply with applicable data protection laws.

4. Data Security

We implement industry-standard security measures including end-to-end encryption, access controls, audit logging, and regular security assessments. Our platform is hosted on Microsoft Azure with integrated Sentinel SIEM and Defender for Cloud. All data transmission occurs over TLS-encrypted connections.

5. Data Retention

We retain personal information and PHI only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Upon termination of services, data will be securely deleted or returned within 60 days unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, request data portability, opt out of certain data processing activities, or lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at CMO@Aerolib.com.

7. Contact Us